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This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses

  

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IT Gurus of New York

Shhh, don't tell anyone we told you!

WARNING: We are about to let you in on a secret about how most computer companies really make their money!  We will cover the three main types of IT companies and what you can expect out of them.

The Pay-By-The-Hour Computer Company

In the IT Industry, we call this the 'break-fix' practice.  That's because this type of company bases the majority of their income on the fact that your technology will break, and you will pay them to fix it.  These companies usually charge per hour for support, or perhaps offer a discount with blocks of prepaid time.  Their technicians come to your office to solve a specific computer issue.  These on-site technicians are expensive, and the company they work for often has expectations for the amount of billable time their employees need to have.  It is a pretty standard practice for the technician to manage their own time to an extent, and they are responsible for producing their own billing and that is reflected in their pay.  In a situation like this, the tech wants to complete the task and move on to the next client to rack up enough billable hours to make their boss happy.  This leaves them in a position where they simply don't have the time to resolve other issues or run maintenance on systems to minimize downtime and ensure that your entire infrastructure is running smoothly.  There's no reason to show anyone in your organization how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future.  Plus, answering questions and checking into other issues might cut into the other billable visits that tech has that day.  This method works well enough for residential users with computer troubles, but let's be serious, you are trying to run a business.

In the end, you end up paying for the technician to come out along with the employee(s) who couldn't work due to the issue.

 

a lazy employee

 

The "Preventative" Maintenance Computer Company

Some tech support companies might offer to do regular preventative maintenance when visiting their clients, or they schedule out these visits out regularly on specific dates and times.  This is so the technician can fill up their day with as many on-site client visits as possible.  When the tech visits your office, they usually have a block of time to complete a series of proactive maintenance tasks to keep your IT running well.  This sounds pretty good so far, right?  Unfortunately, the tech usually doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you.  The real kicker is that if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client.  You'll still pay whether you get your hour or if it only takes the tech 15 minutes.

Tech support companies love this model because it gives them guaranteed billable hours and they take no risk because if you need more help, they simply bill you by the hour.

 

stressed employee

 

Then, there's OUR way, with Advanced Computers!

We do things differently.  Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive giving everyone in your company the support they need, when they need it, without the huge costs.  We call it Advanced Computers, and it's designed to give you and your entire organization peace of mind when it comes to your IT.  We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without an extra fee, and bundle it all together into an easy to budget flat rate.  To keep our costs low and our clients happy, we've spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime.  The flat rate includes security patches, updates for your virus protection, and much more.  And, so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week.  We can even include unlimited on-site support visits!  Get proactive and save time, money, and stress with Advanced Computers!

We're all in this together

We're in this business to help other small businesses grow and move forward.  It's as simple as that.  We're driven by the philosophy that if we help local businesses solve their IT issues so they can become more profitable and successful, then we will inherently grow along with them.  There is no catch, no gimmick, just experience and best practices that we've honed over the years to make our services work for YOUR business needs.

From the desk of Rennie Celestin, CEO of Advanced Computers
 
Dear Business Owner,
 
Hello, my name is Rennie Celestin, CEO of Advanced Computers.  We've been serving the New York Tri-State Area since 2001.  As a business owner, I feel a lot of similar pain points as you.  Just like you, I know how much of a hassle it can be dealing with IT troubles.  It's expensive, it's time consuming, and it's downright frustrating.  You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs.
 
Is your IT provider causing you headaches?
Does it seem like they are constantly chasing the same problems while your users still can't get to their work?  Did you know that most of the day-to-day IT issues you experience can be resolved with just a little proactive maintenance?
 
IT Support doesn't need to be expensive or frustrating.  That's why it is my personal goal to change the way you think about IT, and here's how:
 
I will give you 2 free hours of our Advanced Computers service to show you that there is a better way to solve those day-to-day issues that plague businesses everywhere of all sizes.  If you don't have an issue for us to solve right away, that's fine; use your 2 free hours to have us run a full audit on your network infrastructure and map out any weak points, finding issues before they even occur.  That's the Advanced Computers Difference; proactive maintenance to prevent downtime.  We don't wait around for things to break; we keep your business up and running all day, every day.  Why experience a loss in productivity or get slammed with high computer repair bills?  We want you to expand and grow.
 
People ask me, "Aren't you worried about businesses taking advantage of this free service?"  I'll admit, it happens, although rarely.  Most business owners are honest people who are frustrated with their current IT.  They just want someone they can trust to maintain their infrastructure so they can focus on what's really important; driving their business forward.  I love seeing my clients succeed, hearing that their profits have gone up and their expenses have gone down.  As my clients grow, my business grows along with them.  It is in my company's best interest to provide the best service possible.
 
I urge you to take advantage of our service, and you'll see that I'm right; we're the best at what we do, and our level of service is top-notch.  We've worked hard to lay out the best practices, train our talented team and provide them with the best tools in the industry.  I want to give you a chance to experience it before you risk your money on a whole new IT company.  Once you've tried it and love it, we'll take great pleasure in welcoming you to the Advanced Computers family as another one of our happy, loyal, long-term clients.
 
Have a fantastic day,
Rennie Celestin

 

Advanced Computers is a full service IT Company. We empower our clients with solution and support they need to leverage technology for their business, data and voice IP services, as well as managed IT services including cloud computing, data centers, virtualization, security applications and support services.

Advanced Computers's Managed Service Plan ensures:

Proactive Care

Dedication to the prevention of data loss and other business technology disasters before they happen

Proactive Care
Round the Clock Maintenance

24/7 access to remote & on-site server remediation services at a flat monthly rate

Round the Clock Maintenance
Live Help Desk Support

Fast and reliable IT solutions provided 24x7x365 for your business users

 
 

Give those hours wasted on IT problems back to your employees and create a lasting impression on your clients through superior technology services and customer care.

Contact us today to find out how Advanced Computers can help your business!

 

Join Our Team - Find Open Positions at Our Company

We are always looking for talented new people to join our team!

 

Your IT infrastructure is our priority.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them.  Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.
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